Contact & Order Support
Need help choosing software, locating a delivery email or resolving an activation problem? Contact UKeyShop with the relevant product or order details.
Contact UKeyShop
For an existing purchase, include your order number and product name. Use the email address associated with the order where possible, so we can identify the purchase.
Questions before you buy
Send a link to the product and tell us which detail you need clarified. Check the exact edition, operating system, activation region, licence channel, term, account requirements and device or user limit before ordering. Do not assume rights that are not stated in the offer.
Delivery questions
Check the order email address, inbox and spam or junk folder. Review your order status and the delivery information on the product listing. If the stated delivery time has passed or a supplied link is inaccessible, email support with your order number. Do not place another order just to recover a missing delivery.
Activation and product problems
Tell us the installed edition, operating system and exact error message. Keep the order confirmation and supplied instructions. A screenshot can help if passwords, full licence keys and unrelated personal information are hidden.
If the delivered edition does not match your order, or you are asking about cancellation or a refund, state the problem and the resolution you are requesting. This support page does not create a new refund window or exclude any mandatory rights that apply to your purchase.
Keep sensitive information private
Do not send your account password, one-time sign-in code or full payment-card number. Do not post a licence key publicly or include it in an unredacted screenshot.
Order documents and privacy
For an invoice or receipt query, include your order number and describe the information you need checked. Personal information is handled as explained in the Privacy Policy.