Privacy Policy

Who we are

UKeyShop operates ukeyshop.com, an online store for software licences and digital products. For privacy questions, contact us at support@ukeyshop.com.

What information we collect

We collect only the information needed to operate the store, provide support, and complete orders. Depending on how you use the site, this may include:

• Contact and account details such as your name, email address, billing details, and account credentials.
• Order details such as the products purchased, licence delivery information, invoices, and support correspondence.
• Technical information such as IP address, browser type, device information, approximate location, and security logs.
• Information you choose to send when you contact support, submit a form, or leave a product review.

Payment card details are handled by the payment provider selected at checkout. UKeyShop does not need your full card number to process an order.

How we use your information

We use personal information to process and deliver orders, send licence and transactional emails, provide customer support, maintain accounts, prevent fraud and abuse, secure the website, improve the store, and meet accounting and legal obligations.

We do not sell your personal information or use it for unrelated advertising without a lawful basis and, where required, your consent.

Cookies and similar technologies

UKeyShop uses necessary cookies to keep the store, cart, checkout, login, and security features working. Optional analytics or marketing technologies may be used only where enabled and permitted by applicable law. You can control optional cookies through your browser and any consent tools shown on the site.

Some cookies are set by services that help us provide checkout, security, analytics, or embedded functionality. Their use is governed by the relevant provider’s own policy as well as this policy.

Who we share information with

We share information only when needed to operate UKeyShop or comply with the law. This can include our hosting provider, payment and fraud-prevention providers, transactional email and licence-delivery services, analytics or security providers that are enabled on the site, professional advisers, and public authorities where legally required.

Service providers may process information on our behalf and are expected to use it only for the services they provide and to protect it appropriately.

How long we keep information

We keep order, transaction, and accounting records for as long as needed to provide services and meet tax, accounting, dispute-resolution, and legal requirements. Support messages and account information are kept only as long as reasonably necessary for the purpose collected, unless a longer period is required by law or needed to protect our rights.

Your rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to restrict or object to certain processing and to withdraw consent where processing is based on consent.

To make a request, email support@ukeyshop.com with enough detail for us to identify your request. We may need to verify your identity before responding. You may also contact your local data-protection authority if you believe your rights have not been respected.

International processing

Some service providers may process information in countries other than the country where you live. Where applicable, we use appropriate contractual, organisational, or other safeguards required by data-protection law.

Security

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so please use a strong password and contact us promptly if you suspect unauthorised activity.

Children

UKeyShop is not directed to children who are not legally able to make purchases. We do not knowingly collect personal information from children for independent marketing purposes.

Changes to this policy

We may update this policy when our services, providers, or legal obligations change. The updated version will be posted on this page with a revised date.

Last updated: 11 September 2026